FAQ

FAQ

What countries do we ship to? We ship worldwide.

Do I pay for duties and taxes? Kindly reach out to us for country-specific information tailored to your needs

Is shipping cost included? Yes, we offer complimentary shipping.

How long does it take to get my order? Subject to availability—whether in stock or crafted upon request—delivery may require between one to eight weeks.

Can I return or exchange my order? If your order is a stock item and remains unused and in perfect condition, we’ll be happy to accept a return. Please get in touch with us to arrange the details.

What payment forms can I use? We accept most major credit cards.

Do you offer a warranty? Your piece comes with a one-year warranty.

Is my package insured? Yes, insurance is arranged through our trusted shipping partner.

Can I track my order? Yes, your order can be tracked via our trusted shipping partner.

Where can I find Kolours Jewelry retailers? Please look at our retailers list on our website.

How can I contact the Kolours jewelry team? Please get in touch via email: contact@koloursjewelry.com

Can I buy a Kolours Jewelry gift card? Please get in touch via email: contact@koloursjewelry.com

How can I find my jewelry size? Please take a look at our size guide.

How do I take best care of my piece of jewelry? Please take a look at our care page.

How can I verify the authenticity of my jewelry? We offer a authenticity card with your purchase.